mgame Privacy Policy – How We Handle Your Personal Data in the Philippines

This Privacy Policy describes how mgame collects, uses, stores, and protects the personal information of players who register and use our online gaming and sports betting platform in the Philippines. By creating an account or using any feature on mgame, you agree to the practices described in this document. We are committed to handling your data responsibly and in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). This policy applies to all personal data collected through our website, mobile interface, and any related services we provide. If you have questions about how your data is handled, you can reach us at [email protected] or visit our FAQ page for quick answers.

When you register for an account on mgame, we collect basic personal details including your full name, date of birth, email address, mobile number, and a username and password of your choosing. During the identity verification process required before withdrawals, we may also collect a copy of a valid government-issued ID and a selfie or proof-of-identity document to confirm that you are who you say you are. When you make deposits or withdrawals, we collect transaction-related information such as your payment method details, transaction amounts, and timestamps, all of which are necessary to process your financial requests accurately. We also automatically collect certain technical data when you use our platform, including your IP address, device type, browser version, and session activity logs, which help us maintain platform security and improve your experience. We do not collect sensitive personal information beyond what is strictly necessary for account management, identity verification, and regulatory compliance. All data collected is used solely for the purposes described in this policy and is never sold to third parties for marketing or advertising purposes.

The personal information you provide is used primarily to create and manage your mgame account, process your deposits and withdrawals through our supported PHP payment channels, and verify your identity in compliance with responsible gaming and anti-fraud requirements. We use your contact details to send you important account notifications, security alerts, and responses to your support requests — we do not send unsolicited promotional messages without your consent. Technical data such as IP addresses and session logs are used to detect suspicious activity, prevent unauthorised access, and ensure the overall security and stability of the platform. Aggregated and anonymised usage data may be analysed internally to improve platform features, fix technical issues, and better understand how Filipino players interact with our services. We may also use your information to comply with legal obligations, respond to lawful requests from Philippine regulatory authorities, or enforce our Terms and Conditions where necessary. At no point do we use your personal data to make automated decisions that significantly affect your rights without human review.

mgame does not sell, rent, or trade your personal information to any third party for commercial purposes under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform — for example, payment processors who handle your PHP deposit and withdrawal transactions, or identity verification partners who help us confirm your documents during account verification. These third-party providers are contractually required to handle your data securely, use it only for the specific purpose for which it was shared, and comply with applicable Philippine data privacy regulations. We may also disclose your information to government authorities, law enforcement agencies, or regulators in the Philippines if we are legally required to do so, or if we believe disclosure is necessary to prevent fraud, protect the safety of our players, or enforce our platform policies. In the event that mgame undergoes a business restructuring or ownership change, your data may be transferred as part of that process, and you will be notified in advance where required by law. Outside of these specific circumstances, your personal information remains strictly within the mgame platform.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, misuse, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard protocols, and sensitive account information such as passwords is stored in hashed form and never in plain text. Access to personal data within our organisation is restricted to authorised personnel who need it to perform their job functions, and all staff are trained on data handling best practices. We conduct regular security reviews and monitor our systems for unusual activity that could indicate a breach or attempted intrusion. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities as required by law, and take immediate steps to contain and remediate the incident. While we do everything reasonably possible to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and keep your login credentials confidential at all times.

As a player on the mgame platform and as a data subject under Philippine law, you have the right to access the personal information we hold about you, request corrections if any details are inaccurate or outdated, and ask us to delete your data in circumstances where we no longer have a lawful basis to retain it. You may also object to certain types of data processing, request that we restrict how we use your information while a dispute is being resolved, and ask us to provide a copy of your data in a portable format where technically feasible. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request, and we will respond within a reasonable timeframe in accordance with applicable regulations. Please note that some requests may be subject to identity verification before we can act on them, and certain data may need to be retained for legal, regulatory, or fraud prevention purposes even after an account is closed. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

mgame retains your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations, resolve disputes, and enforce our platform agreements. Transaction records and identity verification documents are typically retained for a minimum period required under Philippine anti-money laundering and gaming regulations, which may extend beyond the closure of your account. Technical logs and session data are retained for a shorter period and are used primarily for security monitoring and platform improvement purposes. Once the applicable retention period has expired and there is no longer a legal or operational reason to keep your data, we will securely delete or anonymise it in accordance with our internal data management procedures. If you close your account and wish to request early deletion of specific data, you may contact us at [email protected], and we will assess your request against our legal retention obligations and respond accordingly. We do not retain data longer than necessary, and we review our retention practices periodically to ensure they remain appropriate and compliant.

mgame reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations. When we make material changes, the updated policy will be published on this page with a revised effective date, and we may notify registered players via email or an in-platform notice where appropriate. Your continued use of the mgame platform after any update to this policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you are always informed about how we handle your personal information. If you disagree with any changes to this policy, you should stop using the platform and contact us to discuss your options, including account closure. For any privacy-related questions or concerns, please reach out to our support team at [email protected] or visit the FAQ page for more information.